Contact

CONTACT INFORMATION

KONE China Headquarters

8A88 Shanghai Mart, 2299 Yan An Rd(W), Shanghai, P.R.China, PC 200336

Tel +86-21-2201 2222

KONE Kunshan Park

88 Middle Gucheng Rd, Kunshan, Jiangsu, P.R.China, PC 215300

Tel +86-512-5779 4550

REPORT YOUR CALL-OUT (24/7)

Tel 10101099 / 4006011099

Or use the contact form

KONE CUSTOMER SERVICE

For all other questions please contact us via email at

CHN-CustomerCare@kone.com

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Major projects site
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New buildings
New buildings

Discover how KONE provides world-class services and innovative solutions for new buildings – all you need for smooth people flow Overview

New buildings >

Elevators

Discover KONE Elevators for various building types and building needs. Click to read more!

New buildings > Elevators >

KONE MiniSpace™ DX

Discover the KONE MiniSpace ™ DX, an efficient and safe elevator solution for residential and commercial buildings.

New buildings > Elevators >

KONE MonoSpace® DX

Discover the KONE MonoSpace® DX, a flexible and diverse elevator solution for residential and commercial buildings.

New buildings > Elevators >

KONE Transys™ DX

Discover the KONE Transys™ DX, a heavy-duty service elevator for commercial buildings, including office, retail, hotel, public transportation, and airport facilities.

New buildings > Elevators >

KONE Bed elevator

Discover the KONE Bed elevator, designed especially for hospitals.

New buildings >

Escalators & autowalks

Discover our industry-leading escalators and moving walkway solutions, which set the standard for safety, quality, eco-efficiency, and visual design.

New buildings > Escalators & autowalks >

TravelMaster escalator

Learn more about the highly eco-efficient KONE TravelMaster escalator – optimized for retail environments to ensure a pleasant shopping experience.

New buildings > Escalators & autowalks >

TravelMaster Inclined autowalk

An inclined autowalk designed to provide easy and safe access throughout your building, even when passengers are moving with a heavy cart or pushing a baby stroller.

New buildings > Escalators & autowalks >

TransitMaster escalator

Learn more about the highly durable escalator designed for the most demanding public transportation environments, such as metro stations and airports.

New buildings > Escalators & autowalks >

TransitMaster horizontal autowalk

The KONE TransitMaster™ Horizontal Autowalk is a heavy-duty autowalk primarily targeted towards the infrastructure segment with demanding traffic conditions, such as airports, railways as well as stadiums and other transit centers.

New buildings > Escalators & autowalks >

InnoTrack horizontal autowalk

Discover our revolutionary autowalk solution that requires no pit and offers unparalleled flexibility.

New buildings >

Advanced People Flow solutions

Advanced People Flow Solutions integrate equipment and devices into one holistic smart building solution. The result is a seamless user experience from front door to final destination - a new way to make everyday life easier.

New buildings > Advanced People Flow solutions >

Access solutions

Learn how KONE’s integrated access control helps tenants travel smoothly and safely from the building entrance to their home floor.

New buildings > Advanced People Flow solutions >

Destination solutions

Learn how KONE destination solutions reduce waiting and travel times by taking into account the number of passengers and their destination floors.

New buildings > Advanced People Flow solutions >

Infotainment solutions

Discover KONE information solutions – a convenient way to share content as well as building and safety information in elevator cars and other building areas.

New buildings > Advanced People Flow solutions >

Monitoring solutions

Learn about KONE monitoring solutions, which enable real-time inspection of elevator and escalator operation across multiple locations via a single interface.
Existing buildings
Existing buildings

Find trusted maintenance and modernization experts who specialize in elevator services and escalator services for any make or model of equipment across the entire building lifecycle. Overview

Existing buildings >

Maintenance

Different maintenance and service packages for elevators, escalators and building doors. Click to read more!

Existing buildings > Maintenance >

How we serve you

Discover how we tailor our wide range of maintenance services for your site and equipment.

Existing buildings > Maintenance >

Service packages

Discover how we tailor your maintenance plan to uniquely match your site and equipment, whatever the brand or type.

Existing buildings > Maintenance >

Service descriptions

Read more about the individual services that make up our KONE Care™ packages for elevators, escalators, and automatic building doors.

Existing buildings >

Elevator modernization

Find a trusted partner who offers simple and innovative elevator modernization solutions that can improve the safety, appearance and functionality of your elevator equipment.

Existing buildings > Elevator modernization >

Full elevator replacement

Learn about the elevator replacement cost and increase the value of a building.

Existing buildings > Elevator modernization >

Modular modernization

With modular modernization you can upgrade entire systems and significantly improve the performance of your elevator. Read more!

Existing buildings > Elevator modernization >

Component upgrades

Discover our wide range of elevator upgrades covering things like the elevator door operator, signalization, and lighting system.

Existing buildings >

Escalator & Autowalk modernization

Discover our range of escalator modernization solutions that will increase the lifespan of your escalators, giving you the flexibility of replacing the entire installation or just individual components.

Existing buildings > Escalator & Autowalk modernization >

Full escalator replacement

Discover our two options for escalator replacement: We can install a brand-new escalator and truss, or replace everything except the truss.

Existing buildings > Escalator & Autowalk modernization >

Modular modernization

With our escalator upgrade and modular modernization solutions you can renew individual components or complete systems. Visit us!

Existing buildings >

Buildings without an elevator

Discover our retrofit elevators solutions for buildings currently without elevators.

Existing buildings >

Advanced People Flow solutions

Discover our solutions for access and destination control, as well as communication and equipment monitoring.
Stories & references
Stories & references

Discover our latest references and stories about cities and people in them. Overview

Stories & references >

Stories

What does city life mean for people in the world’s different urban environments? Our stories look for answers.

Stories & references >

Press releases

You can find all the latest press releases by choosing a category and year from dropdown boxes.

Stories & references >

References

KONE is proud to present these selected achievements from around the world.
About us
About us

We understand People Flow in and between buildings, making people’s journeys safe, convenient and reliable. We make cities better places to live. Overview

About us >

KONE as a company

As a global leader in the elevator and escalator industry, KONE provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization, which add value to the life cycle of any building.

About us > KONE as a company >

Environment

We support the ongoing green transformation of the built environment into smart eco-cities, low-carbon communities, and net zero energy buildings.

About us > KONE as a company >

Safety

Safety is top of the agenda at KONE, and it is our strong belief that all accidents are preventable.

About us > KONE as a company >

Innovations

Kone is a proven technology leader and holds more than 3,000 patents across their businesses.

About us >

Careers

We strive to foster a collaborative culture where co-workers trust and respect each other and leaders inspire people to deliver the best results.

About us > Careers >

We offer

We are proud to offer a range of total reward elements that engage and motivate our employees and help us make KONE a great place to work.

About us > Careers >

Students & graduates

Get a head start on your career at KONE, one of the world’s leading elevator and escalator companies.

About us > Careers >

Technicians & professionals

Whether you are a business or engineering professional, find your own role in meeting the most interesting challenges of today: urbanization, the efficient flow of goods and people, more efficient use of space, and the latest architectural trends.

About us > Careers >

Recruitment process

General recruitment process consists of an application, an interview and a final selection round.

About us > Careers >

Apply now

Do you want to work at KONE? Apply now!

About us > Careers >

Frequently asked questions

FAQ on KONE's recruitment process

About us >

Contact us

How can we help you today?

About us > Contact us >

Branch offices

KONE has service centers and sales offices across the country. Search for an office near you by selecting an office name from the pull-down list.

About us > Contact us >

Contact form

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