KONE Care 24/7 Connect
With our new intelligent 24/7 Connected Services we can now better predict, maintain and take action before breakage. For you it means improved safety, full transparency and ease of mind, because if something would happen, we’d already know.
Using the latest technology, the elevators and escalators can now speak their minds and keep technicians one step ahead of what’s happening. The result? Fewer faults, faster repairs and more peace of mind for you.
Elevators and escalators are on duty 24/7 and so are we. If a problem occurs, detailed information tells us what’s causing the issue and how urgent the matter is. By keeping constant watch 24/7, we can respond quickly in case of sudden failures.
If critical faults are detected and technicians alerted, you’ll be informed immediately. When you’re fully aware of what’s going on, you can plan ahead and budget for future maintenance needs.
KONE 24/7 Connected Services keep you informed of your elevator’s and escalator's condition round-the-clock.
Equipment installed in the elevator/escalator gathers information from its parameters, usage statistics and faults. The equipment sends all information in real-time to KONE’s cloud service, where the analytics are located.
All the data from the elevator is processed by an advanced analysis system. If the system identifies the need for maintenance, it either alerts a technician immediately, or contacts technical support or customer service, according to how critical the problem is.
We will send you clear notifications and report all of the actions we take. When you’re fully aware of what’s going on, you can plan ahead and budget for future maintenance needs.
This data has been collected during 12 months from 100 pieces of connected equipment from different brands, ages and buildings.
We discover service needs earlier and fix them before they develop into problems.
9 EARLY SYMPTOMS FOUND PER PIECE OF EQUIPMENT PER YEAR
We decrease the number of stoppages and other major incidents.
60% FEWER ISSUES REPORTED BY CUSTOMERS
Our technicians know the nature of the fault before they arrive, they have the right spare parts and can fix the problem quickly.
25% INCREASE IN RESOLVING ISSUES DURING ONE VISIT
Now elevators can speak their minds. Thanks to KONE 24/7 Connected Services, with Watson IoT, you can for the first time listen to intelligent machine conversations.
Listen in as our elevators and IoT Cloud talk to each other, in a human voice. We translated their raw data into a language you can understand.
So now you can see and hear how we monitor and analyze the messages from our elevators.
Get to know our maintenance services and find out more about the solutions available.